RETURN AND EXCHANGE POLICY
Style, Size, and Photo Changes
If you want to return and exchange the item, please contact us, we need to verify it is in production or not. Send us an email here with your order number in the subject line and any changes in the body. We’ll get back to you as quickly as possible and make it happen!
If you need to change the shipping address, please send us an email with your order number, the current shipping address, and the address that you would like to change it to. We can change the address up until your order leaves our facility!
If the product arrives defective, we will reprint and resend it free of charge. Please contact us by filling out our contact form with your order number, and include a picture of your item explaining the issue, our customer support will be able to assist you, to reprint your item and ship it to you within seven business days.
Please note: Return and exchange your items within fourteen days after receiving your order. Whatever size, color, and image you upload will be printed on your item. If the incorrect size, color, or image is selected by you and sent out to you, Santa Socks is not responsible for replacing these items.
Product Image Disclaimer
Please note that although we make every effort to photograph our products accurately and describe them in detail, we cannot guarantee every photograph in production will accurately depict the actual color of the merchandise due to changes in screen resolution. Please contact us with any questions about the color, material, or size of any item before purchasing.
Please note that for Made-to-Order Personalized Products, we may not be able to cancel or change your products once it has been put into production. This would mean that the customization has started. To cancel or change it, It means to charge a custom fee based on 50% of the product's selling price, because the item is made to order and can no longer be sold as new. Customization fee often includes raw material used, human cost, and the handling fee.
All refunds will be credited for the original amount paid, less shipping fees, discounts on personalized items, except in the case of an incorrect shipment. Once your return has been processed, you will receive a confirmation email; please note that it may take an additional 7-10 business days from the date you receive this email for the funds to be available in your account and it may take an additional billing cycle to see the funds on your billing statement.
Exchange & Return
Our personalized item cannot be returned unless it is defective or damaged. Please refer our Return Policy on Damaged/Misprinted Items or please contact our customer service for return.
Return and exchange your items within 90 days after receiving your order.
Please note that the following reasons are NOT covered by our Return/Exchange Policy, and we are not liable for these issues.
- Products are damaged by misuse, mishandling, or poor maintenance.
- Personal Reasons due to changed mind, personal taste, etc.
- Personalized items are one-of-a-kind, it cannot be returned unless it is defective or damaged.
- All sales are final after 14 days from receipt.
- MySantaSocks reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives.